Warranty Policy

We warrant that the products supplied by us shall be free from defects in materials, workmanship, and manufacturing quality under normal operating conditions and intended use.

Subject to the terms and conditions stated herein, any component or part determined to be defective due to manufacturing defects may be repaired, replaced, or otherwise remedied at our sole discretion.

Warranty coverage applies only to products that have been properly installed, operated, maintained, and used in accordance with the operating manuals, technical specifications, and instructions provided by the company.

The warranty generally covers:

• Manufacturing defects in materials and workmanship.

• Defects arising from factory assembly or production processes.

• Repair or replacement of defective components covered under warranty.

• Technical assistance related to warranty-supported issues.

• Guidance for troubleshooting and corrective actions.

All warranty services shall be subject to inspection, evaluation, and approval by our technical team.

To maintain warranty eligibility, customers shall:

• Operate the equipment according to our operating instructions.

• Ensure installation and commissioning are performed in accordance with recommended procedures.

• Follow prescribed maintenance and servicing requirements.

• Use only approved accessories, spare parts, and consumables where applicable.

• Maintain records of purchase, installation, and maintenance activities.

• Notify the company promptly upon discovering any defect or operational issue.

Failure to comply with these responsibilities may affect warranty coverage.

To initiate a warranty claim, customers may be required to provide:

• Product model information.

• Product serial number or identification details.

• Proof of purchase or order reference.

• Detailed description of the issue encountered.

• Photographs, videos, reports, or other supporting evidence when requested.

Upon receipt of the claim, our technical team will review the information provided and determine the appropriate course of action.

The company reserves the right to inspect the product, either remotely or physically, before approving any warranty claim.

If a valid warranty claim is approved, the company may, at its sole discretion:

• Repair the defective product or component.

• Replace the defective product or component with an equivalent item.

• Supply replacement parts necessary to restore functionality.

• Provide an alternative remedy deemed appropriate under the circumstances.

Any repaired or replaced component shall remain covered only under the original warranty terms applicable to the product.

Replaced parts may become the property of the company unless otherwise agreed in writing.

This warranty does not cover defects, failures, damages, or performance issues resulting from:

• Improper installation, operation, maintenance, or storage.

• Misuse, abuse, negligence, or unauthorized handling.

• Accidental damage or external physical impact.

• Unauthorized repairs, modifications, alterations, or tampering.

• Use of incompatible accessories, parts, or consumables.

• Improper electrical supply, voltage fluctuations, power surges, or electrical disturbances.

• Fire, flood, lightning, natural disasters, or other force majeure events.

• Corrosion, contamination, chemical exposure, or adverse environmental conditions.

• Transportation, shipping, handling, or storage damage after delivery.

• Normal wear and tear resulting from routine usage.

• Cosmetic defects that do not affect product functionality.

• Consumable, expendable, or regularly replaceable items.

The company shall determine whether a defect falls within warranty coverage.

Where installation, commissioning, or training services are provided, customers shall ensure that all site requirements, utilities, infrastructure, and operating conditions are ready and suitable before installation.

Any delays, failures, or damages arising from inadequate site preparation or customer-provided facilities shall not be covered under warranty.

Except as expressly provided in this Warranty Policy, the company makes no other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

Under no circumstances shall the company be liable for:

• Loss of production.

• Loss of revenue or profits.

• Business interruption.

• Loss of contracts or opportunities.

• Data loss.

• Indirect, incidental, consequential, punitive, or special damages.

The remedies specified in this Warranty Policy shall constitute the customer's sole and exclusive remedies.

We remain committed to supporting our customers throughout the operational life of our products.

Technical assistance may be provided through remote support, email, telephone, online communication, documentation, troubleshooting guidance, or on-site service, where applicable and mutually agreed.

Additional service charges may apply for support activities not covered under warranty.

Warranty coverage applies only to the original purchaser unless otherwise approved by the company in writing.

Any transfer, resale, relocation, or reassignment of equipment may require prior approval to maintain warranty eligibility.

The company shall not be responsible for delays, failures, or inability to perform warranty obligations resulting from events beyond its reasonable control, including natural disasters, government actions, labor disputes, transportation disruptions, supply chain interruptions, pandemics, or other force majeure events.

The company reserves the right to revise, modify, or update this Warranty Policy at any time without prior notice. Any changes shall apply prospectively and shall not affect previously approved warranty claims.

The warranty duration, special warranty conditions, and any product-specific coverage shall be defined separately in the applicable quotation, proposal, invoice, purchase order acknowledgment, sales agreement, or other commercial documentation issued by the company.

By purchasing, accepting delivery of, or using our products, customers acknowledge and agree to the terms and conditions outlined in this Warranty Policy.